Washing machines, front-load and top-load, of most major brands.
Signs it needs a look
- It won't drain, or won't spin.
- It leaks during a cycle.
- It shakes, bangs or moves across the floor.
- It won't start, or stops mid-cycle.
- The door or lid won't lock or unlock.
When Tom comes out
Call, text or email
You get an appointment time, and Tom does his best to meet it.
Tom looks at it with you
At your home he diagnoses the problem, then talks through the best approach with you.
The price of parts, up front
He lays out your options and tells you what the replacement parts will cost, at that first visit.
Often fixed there and then
Many times the part is already in the stock he keeps in his truck.
An exact time to come back
If a part has to be ordered, he orders it from your home and gives you an exact time for the return visit.
Brands Tom services
Tom is an authorized factory in-home service provider for most major brands, and he repairs with certified factory (OEM) parts. If yours isn't listed, ask. He can probably still help.
- Whirlpool
What a customer says about her washer
Tom just made my day! He arrived ON TIME for the scheduled appointment and was able to diagnose my washing machine’s issue within 5 minutes. He didn’t have the part he needed with him, but was back THE SAME DAY and had my washing machine up and running in less the 30 minutes. He’s knowledgeable, friendly, efficient and reasonably priced! I would highly recommend Tom if you are looking for a straight shooter with years of experience!
Questions
Do you work on my brand?
Tom is an authorized factory in-home service provider for most major brands, including Whirlpool, Maytag, KitchenAid, Amana, Frigidaire, GE and Hotpoint. If your brand isn't listed, ask. He can probably still help.
Will I know what it costs before the repair?
Yes. At the first visit Tom lays out your options and tells you how much the replacement parts will cost.
What if a part has to be ordered?
Many repairs are done with parts from the stock Tom keeps in his truck. If a part has to be ordered, he orders it right from your home and gives you an exact time for the return visit.
Is it worth fixing an older one?
Tom will tell you straight. If it doesn't make sense to pour time and money into an old appliance that might not be fixable, he says so.
Do you come to my town?
Tom is based in Edgerton and travels to homes anywhere in southern Wisconsin, including Janesville, Milton, Whitewater, Fort Atkinson, Beloit and Stoughton, and Lake Country.
